Privacy Policy

🔒 Privacy Policy – ​​NOVARA

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase on www.try-novara.com (the “Site”).

📌 1. Collection of personal information

When you visit the Site, we automatically collect certain information about your device, including:

  • your internet browser,

  • your IP address,

  • your time zone,

  • and some of the cookies installed on your device.

In addition, when you browse, we collect information about:

  • the web pages or products you view,

  • the websites or search terms that brought you to the site,

  • the way you interact with the Site.

This automatically collected data is called "Device Information" .

📌 2. Technologies used

We collect device information using the following technologies:

  • Cookies : small files placed on your device to store information.

  • Log files : track actions performed on the Site and collect IP address, browser type, Internet service provider, referring/exit pages and timestamps.

  • Web beacons, invisible pixels and tags : electronic files used to record information about your browsing.

📌 3. Examples of cookies used

  • _session_id : unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit : no data stored, persists for 30 minutes after the last visit. Used to count visits.

  • _shopify_uniq : counts the number of visits from a unique customer.

  • cart : unique identifier, persists for 2 weeks, stores your cart information.

  • secure_session_id : unique session identifier.

  • storefront_digest : unique identifier, unlimited if the store is password protected, used to determine if the visitor has access.

  • tracking_consent : stores cookie preferences.

  • shopify_sa_t and shopify_sa_p : used for analytics and marketing.

📌 4. Ordering Information

When you make a purchase, we collect certain information:

  • your name,

  • Billing address, delivery address,

  • payment information (bank cards, PayPal, etc.),

  • Email address, phone number.

We call this data "Order Information" .

📌 5. Use of your information

We use your information to:

  • to process your orders and payments,

  • organize delivery and provide confirmations,

  • to communicate with you (support, emails, follow-up),

  • analyze customer behavior to improve the site,

  • to target our marketing campaigns (if you have consented).

📌 6. Sharing your information

We share your personal information with third parties only to help us use your data as described above:

  • Shopify (our e-commerce hosting provider),

  • Payment providers (Stripe, Shopify Payments, PayPal),

  • Logistics providers (suppliers, carriers).

We may also share your information if required by law, or to protect our rights.

📌 7. Targeted Advertising

We use your information to provide you with targeted advertising via:

  • Facebook Ads,

  • TikTok Ads,

  • Snapchat Ads,

  • Google Ads.

👉 You can disable certain ads via:

📌 8. Data Retention

When you place an order, we retain your order information for our records unless you request its deletion.
Standard retention period: 5 years (accounting and tax obligation) .

📌 9. Your rights (GDPR & CCPA)

As a resident of the European Union, you have the right to:

  • request access to your personal information,

  • correct, update or delete your data,

  • withdraw your consent to the processing of your data,

  • Request the portability of your data.

To exercise these rights → contact us at: support@try-novara.com .

📌 10. Modifications

We may update this privacy policy at any time to reflect:

  • changes in our practices

  • or for other operational, legal or regulatory reasons.

📍 Contact

For any questions or requests regarding confidentiality:
NOVARA LLC
550 3rd South Avenue, Saint Cloud, MN 56301, USA
📧 support@try-novara.com